Terms and Conditions

Enterprise data

Madam Trico
Mulslaan 7/1 1820 Steenokkerzeel
[email protected]
+32 2 762 85 05
Chamber of Commerce number: 0717812767
VAT number: BE0717812767

Article 1: General provisions

The e-commerce website of Madam Trico, a sole proprietorship with registered office at Mulslaan 7/1 1820 Steenokkerzeel, VAT BE 0717812767, (hereafter 'Madam Trico') offers its customers the possibility to purchase the products from its online store online.

These Terms and Conditions ("Terms") apply to every order placed by a visitor to this e-commerce website ("Customer"). When placing an order via the Madam Trico web store, the Customer must explicitly accept these Terms and Conditions, with which he agrees to the applicability of these Terms and Conditions, with the exclusion of all other conditions. Additional terms and conditions of the Customer are excluded, except if they have been accepted in advance by Madam Trico in writing and explicitly.

Article 2: Price

All prices are expressed in EURO, always including VAT and all other duties or taxes that are required by the Client.

If delivery, reservation or administrative costs are charged, this will be mentioned separately.

Within Belgium you pay €4,50 for orders under €100. From €100 your order will be sent for free.

The indication of price only refers to the articles as described verbatim. The accompanying photos are designed for decoration and may contain elements that are not included in the price.

Article 3: Offer

Despite the fact that the online catalog and the e-commerce website are compiled with the utmost care, it is still possible that the information provided is incomplete, contains material errors, or is not up-to-date. Obvious mistakes or errors in the offer do not bind Madam Trico. Madam Trico is only bound to an obligation of means for the correctness and completeness of the information provided. Madam Trico is in no way liable in case of manifest material errors, typesetting or printing errors.

If the Customer has specific questions about eg size, color, availability, delivery time or delivery method, we request the Customer to contact our customer service in advance.

The offer is valid as long as stocks last and can be adjusted or withdrawn by Madam Trico at any time. Madam Trico can not be held responsible for the unavailability of a product. If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.

Article 4: Online purchases

With each product there is a button to add the item to your shopping cart. When you have clicked it, the item has been added to your shopping cart. You can also see this at the top of the page. When all desired products have been added to the shopping cart, click on 'Finish order'.

Here you can enter the required (address) details, choose a shipping and payment method, specify a personal reference, etc. You will then receive an order confirmation at the specified e-mail address. In your account you can check the status of the order online at 'order status'.

When the order is shipped you will receive a shipping confirmation by e-mail.

The Customer has the choice between the following payment methods:

  • via credit card
  • via bank card
  • via PayPal

Madam Trico is entitled to refuse an order due to a serious shortcoming of the Customer with regard to orders in which the Customer is involved.

Article 5: Delivery and execution of the agreement

After receiving the payment, the package will be sent within two working days.

Items ordered through this webshop are delivered in Belgium.

Delivery is done by Bpost.

Any visible damage and / or qualitative deficiency of an article or other shortcoming on delivery must be reported to Madam Trico immediately by the Customer.

The risk of loss or damage passes to the Customer from the moment he (or a third party designated by him, who is not the carrier) has physically acquired the goods. However, the risk already passes to the Customer upon delivery to the carrier, if the carrier of the Customer has been instructed to transport the goods and this choice was not offered by Madam Trico.

Article 6: Reservation of ownership

The delivered items remain the exclusive property of Madam Trico until the moment of full payment by the Customer.

The Customer undertakes, if necessary, to inform third parties of Madam Trico's retention of title, for example to anyone who seizes the not yet paid items.

Article 7: Right of withdrawal

The provisions of this article only apply to Customers who, in their capacity as consumers, purchase items online from Madam Trico.

The Customer has the right to withdraw from the contract within 14 calendar days without giving any reason.

The revocation period expires 14 calendar days after the day on which the Customer or a third party appointed by the Customer, who is not the carrier, physically seizes the last good.

In order to exercise the right of withdrawal, the Customer must inform Madam Trico, Mulslaan 7/1 1820 Steenokkerzeel, [email protected], +32 2 762 85 05 by means of an unambiguous statement (eg in writing by post or e-mail) of his / her decision to withdraw from the contract. The Customer can use the attached model withdrawal form for this purpose, but is not obliged to do so.

In order to comply with the withdrawal period, the Customer must send his notice regarding his exercise of the right of withdrawal before the withdrawal period has expired.

The Customer must return the goods without delay, but in any case no later than 14 calendar days after the day on which he has notified his decision to cancel the contract to Madam Trico, or hand it over to Madam Trico, Mulslaan 7/1 1820 Steenokkerzeel. The Customer is on time if he returns the goods before the period of 14 calendar days has expired.

The direct costs of returning the goods are at the expense of the Customer.

If the returned product is reduced in value in any way, Madam Trico reserves the right to hold the Customer liable and demand compensation for any value reduction of the goods resulting from the use of the goods by the Customer. which goes beyond what is necessary to determine the nature, characteristics and functioning of the goods.

Only items that are in the original packaging, together with all accessories, instructions for use and invoice or proof of purchase can be taken back.

Any additional costs resulting from the Customer's choice for a different delivery method than the cheapest standard delivery offered by Madam Trico will not be refunded.

Madam Trico will refund the Customer with the same payment method with which the Customer has performed the original transaction, unless the Customer has expressly agreed otherwise; in any case, the Customer will not be charged for such reimbursement.

The Customer can not exercise the right of withdrawal for:

  • service contracts after the full performance of the service
  • the supply or provision of goods or services whose price depends on fluctuations in the financial market on which Madam Trico has no influence and which may occur within the withdrawal period;
  • the delivery of newspapers, magazines or magazines, with the exception of contracts for a subscription to such publications;

Article 8: Warranty

Pursuant to the law of 21 September 2004 concerning the protection of consumers in the sale of consumer goods, the consumer has legal rights. This legal guarantee applies from the date of delivery to the first owner. Every commercial guarantee leaves these rights unabated.

To make an appeal to the guarantee, the Customer must be able to present a proof of purchase. Customers are advised to keep the original packaging of the goods.

For items that were purchased online and delivered to the Customer's home, the Customer must contact the Madam Trico customer service and return the item to Madam Trico at his expense.

Upon detection of a defect, the Customer must inform Madam Trico as soon as possible. In any case, any defect must be reported by the Customer within a period of 2 months after it has been determined. Afterwards, every right to repair or replacement lapses.

The (commercial and / or legal) warranty never applies to defects arising as a result of accidents, neglect, falls, use of the article in violation of the purpose for which it was designed, non-compliance with the instructions for use or instructions, modifications or changes to the item, crackdown, poor maintenance, or any other abnormal or incorrect use.

Defects that manifest themselves after a period of 6 months following the date of purchase, if applicable delivery, shall be deemed to be no hidden defects, unless proven otherwise by the Customer.

Article 9: Customer service

The customer service of Madam Trico can be reached at the telephone number +32 2 762 85 05, by e-mail at [email protected] or by mail at the following address Mulslaan 7/1 1820 Steenokkerzeel. Any complaints can be directed to this.

Article 10: Sanctions for non-payment

Without prejudice to the exercise of other rights available to Madam Trico, in the event of non-payment or late payment from the date of default, the Customer shall owe an interest of 10% per annum on the unpaid amount by operation of law and without notice. In addition, the Customer is legally and without notice a flat-rate compensation of 10% on the amount involved, with a minimum of 25 euros per invoice.

Without prejudice to the foregoing, Madam Trico reserves the right to take back the (fully) paid items.

Article 11: Privacy

The person responsible for the processing, Madam Trico respects the Belgian law of 8 December 1992 regarding the protection of privacy in the processing of personal data.

Madam Trico collects and processes the personal data of customers for customer and order management (including client administration, follow-up of orders / deliveries, invoicing, monitoring solvency, profiling and sending marketing and personalized advertising).

You have a legal right to inspect and correct your personal data. Subject to proof of identity (copy of identity card) you can obtain the written notification of your personal data free of charge by means of a written, dated and signed request to Madam Trico, Mulslaan 7/1 1820 Steenokkerzeel, [email protected] If necessary, you can also ask to correct the data that would be incorrect, incomplete or non-pertinent.

In case of use of data for direct marketing: You can oppose the use of your data for direct marketing free of charge. For this you can always contact Madam Trico, Mulslaan 7/1 1820 Steenokkerzeel, [email protected]

We treat your data as confidential information. and will not pass on, rent or sell to third parties.

The customer is responsible for keeping his login details confidential and for using his password. Your password is stored encrypted, so Madam Trico does not have access to your password.

Madam Trico keeps online (anonymous) visitor statistics to see which pages of the website are visited to which extent.

If you have any questions about this privacy statement, please contact us at Madam Trico, Mulslaan 7/1 1820 Steenokkerzeel, [email protected]

Article 12: Use of cookies

During a visit to the site, 'cookies' can be placed on the hard disk of your computer. A cookie is a text file that is placed by the server of a website in the browser of your computer or on your mobile device when you consult a website. Cookies can not be used to identify people, a cookie can only identify a machine.

'First party cookies' are technical cookies that are used by the visited site itself and that aim to make the site function optimally. For example: settings that the user made during the previous visits to the site, or: a prefilled form with data that the user has done during previous visits.

'Third Party cookies' are cookies that do not originate from the website itself, but from third parties, eg a marketing or advertisement plug-in. Eg. cookies from Facebook or Google Analytics. For such cookies, the visitor to the site must first give permission - this can be done via a bar at the bottom or at the top of the website, with reference to this policy, which does not prevent further surfing on the website].

You can set your internet browser in such a way that cookies are not accepted, that you receive a warning when a cookie is installed or that the cookies are subsequently removed from your hard drive. You can do this via the settings of your browser (via the help function). Keep in mind that certain graphic elements can not appear correctly, or that you will not be able to use certain applications.

By using our website, you agree to our use of cookies.

Article 13: Adverse validity - non-renunciation

If any provision of these Terms and Conditions is declared invalid, illegal or void, this will in no way affect the validity, legality and applicability of the other provisions.

The failure at any time by Madam Trico to enforce any of the rights listed in these Terms and Conditions, or any right to exercise them, shall never be regarded as a renunciation of such provision and shall never affect the validity of such rights. .


Article 14: Change of conditions

These Terms and Conditions are supplemented by other conditions that are explicitly referred to, and the general terms and conditions of sale of Madam Trico. In case of contradiction, these Terms and Conditions prevail.

Article 15: Proof

The Customer accepts that electronic communications and backups can serve as proof.

Article 16: Applicable law - Disputes

Belgian law applies, with the exception of the provisions of private international law on applicable law.

The courts of the Consumer's place of residence are competent in legal disputes. The Consumer can also turn to the ODR platform (http://ec.europa.eu/consumers/odr/).

Appendix 1: Model form for cancellation

Dear Customer, you only have to fill in this form and return it if you want to cancel the contract.

To Madam Trico, Mulslaan 7/1 1820 Steenokkerzeel, [email protected]:

I / We (*) share / share (*) hereby inform you that I / we (*) revoke / revoke our agreement regarding the sale of the following goods / delivery of the next service (*) (*):

Ordered on (*) / Received on (*):

Name / names of consumer (s):

Consumer address (s):

Signature of consumer (s):

Date :

(*) Strike out what does not apply.